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Frequently Asked Questions (FAQ)

Why are the colours limited for some styles

We rely on suppliers to provide the garments which meet our guidelines. We prefer Organic garments but these do not have such as wider range of colours as non-organic items. This can also differ between Mens / Unisex garments, Women’s and Kids which are outside of our control.
In some cases, we only select colours which match the brand of the print or where we do a collaboration with a particular partner.

Why does my garment have an odor when delivered?

When receiving a new garment with a direct-to-garment (DTG) print, you might notice a temporary vinegar-like smell or an off-white residue. Don’t worry, that’s not unusual – it’s from a fixation agent applied during the printing process. The fixation agent or pre-treatment is used for all DTG prints across the industry. It helps the ink bond to the fabric. There are non-odorous alternatives but they are not environmentally friendly.

Our printed products which are made to order, use industry-leading eco-friendly printers using water based eco-friendly inks that are vegan friendly and not tested on animals. As a result, your garment may have a distinct smell which will disappear after the first wash or when leaving out to hang for a few days.

What Inks are used for the prints?

Our manufacturer has confirmation that all inks used below are vegan and eco-friendly!

Garment inks

– Vegan friendly
– No toxins in the ink
– No animal by-products used to create the ink, and not tested on animals
– Safe for use on products for both adults and children
– OEKO-TEX® certified

Phone case and mug inks

– Vegan friendly
– Water based
– No toxins in the ink
– No animal by-products used to create the ink, and not tested on animals
– Safe for use on products for both adults and children
– OEKO-TEX® certified

My order tracking link does not work?

There could be a few of reasons for this.

– As soon as the warehouse creates your order delivery tracking number, you will receive an automated notification. The tracking link can then take up to 24hrs to enter the delivery services network and become active. There may be further delays of up to 24hrs due to the Coronavirus pandemic. Please try again later.
– Please check you’ve entered the number correctly.

If you are still having trouble, please contact us using our contact form.

Where are your products sent from?

Our products are printed and shipped from the United Kingdom (UK).

Will I need to pay import taxes and or import duty?

You may need to pay import taxes and import duty if your delivery address is to outside of the UK and depending on which country you are sending to.
Please check you local guidance on how much you may need to pay.
For more information, see our tax and duty page.

Get free shipping to the UK on orders over £50.

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Last orders for Christmas delivery has now closed due to UK Postal strike action through December.

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Get free shipping to the UK on orders over £50.

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