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Returns

Please first read our Returns policy in our Terms of Sale.

In My account, click on Orders and select the Order you want to return. Click on Refund my order or Refund my entire order.

Print your order receipt and pack with your item(s).

Take the parcel to a Post Office or courier. Ask the Post Office or courier for your proof of posting certificate. You should retain this until you receive your refund. Regrettably we can only provide a refund for a lost return once we have been provided with a proof of postage certificate.

Wait for refund approval by email once we have received and inspected your returned item(s).

It is your responsibility to keep all return receipts, making a shipment by registered mail or by any other means necessary to enable a precise proof of the sending date.