Shipping Information

1. Royal Mail Tracked 48

This is a proof of delivery service. In the UK orders are tracked on delivery, meaning once the parcel has been signed for the Royal Mail will have a record of who signed, and when. When shipped outside of the UK your parcel is tracked as it enters the shipping country as well as proof being obtained when it’s delivered.

See the Royal Mail international delivery partners for more information on which service is used outside of the UK.

Delivery Estimates:

• UK – 2 to 3 business days
• EU – 3 to 5 business days
• Everywhere else – 7 to 10 business days

2. Courier Shipping (DPD Next business Day)

This shipping method is tracked throughout its journey, and proof of delivery is obtained when delivered. The ‘next day’ service refers to the UK, where all parcels are delivered the next business day. Delivery estimates for other countries are slightly longer.

Delivery estimates:

• UK – next business day
• EU – 3 to 5 business days
• Everywhere else – 5 to 7 business days

What happens if my order doesn’t arrive?

All delivery estimates are based on quotes supplied by the relevant courier, so they can’t be guaranteed by Hypestar. If your parcel is not delivered within the estimated window then it’s very likely there has been a delay in transit. 

Royal Mail

All orders shipped with Royal Mail are tracked. We advise you to wait 10 business days (UK shipping addresses) or 28 business days (any other shipping addresses) before contacting us. Royal Mail will deem a parcel as lost if not delivered within these windows. Once deemed as lost we’ll be able to work with you to resolve the problem. Please us using the contact link below if you cannot resolve any issue with Royal Mail.

DPD

All orders shipped with DPD are tracked and we recommend you contact DPD with your tracking number if there are any issues for the quickest resolution. Please us using the contact link below if you cannot resolve any issue with DPD.